Refund Policy
Last updated: April 28, 1996
Thank you for shopping with Templora. Please read this Refund Policy carefully before making a purchase.
Digital Product Policy
Templora sells digital products, including templates, downloads, guides, and other digital resources. Because these products are delivered electronically and may be accessed, copied, downloaded, or used immediately after purchase, all sales are generally final.
No Refunds for Digital Products
Due to the nature of digital products, we do not offer refunds, returns, exchanges, or cancellations once a purchase has been completed and access has been provided.
This includes, but is not limited to:
Canva templates.
Digital downloads.
Printable templates.
Guides, ebooks, or checklists.
Design resources.
Instant-access product links.
Template bundles.
Please review the product description, requirements, included files, and compatibility details before purchasing.
Before You Purchase
We encourage you to carefully read each product listing before buying. Product pages may include important details such as:
What is included.
Whether the product is editable.
Whether Canva or another third-party platform is required.
File format.
Printing recommendations.
Product size or dimensions.
Intended use.
If you have questions before purchasing, contact us at jlngarci@gmail.com
Access Issues
If you are unable to access your purchased product due to a broken link, missing file, delivery issue, or technical error, please contact us at jlngarci@gmail.com.
We will make reasonable efforts to help you access the product you purchased.
Duplicate Purchases
If you accidentally purchase the same product more than once, contact us at jlngarci@gmail.com within 7 days of purchase. We may review the situation and, at our discretion, issue a refund or store credit for the duplicate order.
Exceptions
Although digital product sales are generally final, Templora may consider exceptions at our sole discretion in limited cases, such as:
A duplicate purchase.
A technical issue that prevents access and cannot be resolved.
An incorrect file or broken product link provided by Templora.
A billing or processing error.
Refund requests based on a change of mind, failure to read the product description, lack of software knowledge, printing preferences, or not wanting the product after download are not eligible for a refund.
Third-Party Platform Issues
Some Templora products may require Canva or another third-party platform. We are not responsible for changes, outages, account restrictions, pricing updates, or technical issues caused by third-party platforms.
However, if you experience difficulty using a product, you may contact us and we will do our best to help.